Help: set up VilaTab

Everything you need to get your tablets running, in about 10 minutes. Stuck? Write to info@vilatab.com, we answer within one working day.

1. Get started

On vilatab.com, click Get VilaTab and choose Basic or Premium, the number of units and the tablets.
Create your account with your e-mail or with Google. Have a partner code? Enter it for a discount on your first year.
Enter your property's name and units. The setup opens next; each step can be opened again at any time.

Property: name, place, the pin on the map (walking times and the weather use it) and a photo. Premium: your logo.
Host & languages: your name, phone and WhatsApp, the checkout time, the languages guests can choose and the checkout steps. Write in your own language: texts are translated for you, and you can correct any translation.
Places: your favourite restaurants, beaches and shops, or pick from Google's suggestions. Up to three show on the home screen, all of them on the map.
Units: one per apartment, room or house, each with its own tablet (ours, 8.7″ or 11″, or your own).

Wi-Fi: the network name and password. Guests connect by scanning a QR code.
Prices: the base price per night, seasons and minimum stay. They price the "stay longer" offer.
Offers: switch on "stay longer" (the free nights after checkout, at a discount) and the next-year discount, and choose whether all guests see them or only guests who booked with you directly.

So VilaTab knows when guests leave and which nights are free: in Calendar, add each platform's calendar link (iCal).
Airbnb: usually Calendar → Availability → Connect calendars → Export calendar; copy the link.
Booking.com: usually Extranet → Rates & availability → Sync calendars; export and copy the link.
Then add VilaTab's export link (in Calendar) on each platform, so nights sold through VilaTab are closed there too.

On Plan, click Pay and activate. You pay by card on Stripe's secure page; the property is active at once and we prepare your tablets.
Your plan renews every year by itself. Plan, units, card and invoices: all on the Plan page.

Our tablets arrive ready: put it on its stand, plug it in and connect it to the property's Wi-Fi. It opens your page by itself.
Your own tablet: follow the guide on the Units step (Android with Fully Kiosk Browser, or an iPad with Guided Access), then open the unit's link from Tablets.
New or repaired tablet: Tablets → Move to new tablet makes a new link; the old tablet stops at once.
Offline for 3 hours or more? We e-mail you. Check the power and the Wi-Fi at your next changeover.

Card payments → Set up with Stripe connects your own Stripe account. Guests then pay extra nights by card on their phone; the money goes straight to you and the nights are blocked automatically.
Prefer cash? Guests message you on WhatsApp; record the extension under Extensions and mark it paid.

Your language for the admin and e-mails: Account.
Cancel: on the Plan page; VilaTab stays active until the end of the paid year. Nothing is deleted, and it all comes back when you renew.
Season report (Premium): extensions sold, offer scans and tablet uptime.