Terms of Service

1. Who we are

VilaTab is provided by {COMPANY_NAME}, {ADDRESS} (company registration number {REG_NUMBER}, tax number {TAX_NUMBER}), “we”. Contact: info@vilatab.com.

VilaTab consists of the online admin for hosts, the guest tablet page shown on a tablet in your accommodation, and, if you order it, a tablet with a wooden stand.

2. Your account and the contract

You create an account with your e-mail address and accept these terms and the Privacy Policy. You keep your password secret and are responsible for what is done with your account.

When you sign up, you choose your plan and number of units. The contract for the paid service starts when you pay by card in the admin or, for a price agreed individually, when we confirm and activate your property. Until then you can prepare everything free of charge, but tablet links do not work yet.

VilaTab is meant for hosts renting out accommodation. If you use it as a consumer (a private person outside a trade or business), the consumer protections of the law apply in addition to these terms, and nothing in these terms limits them.

3. Plans and prices

There are two plans, Basic and Premium; what each includes is shown on our website and in the admin. Prices are per unit (apartment, room or house with its own tablet) and per year, and they are graduated: each further unit costs less. The current price list:

From 10 units on we agree the price individually. Whether VAT is added depends on your tax status and is shown on the invoice. Currently you pay by bank transfer or in cash against our invoice; card payments will follow.

4. Term, renewal and cancellation

The subscription runs for one year from activation (“paid until” in the admin) and is renewed automatically for another year: at the start of each new year we charge the card you paid with, through our payment provider Stripe. For prices agreed individually we send an invoice instead, remind you by e-mail 30 and 7 days before the end, and the year is renewed when you pay it.

You can cancel at any time in the admin (“Card and invoices”) or by e-mail; the service then runs until the end of the paid year and is not renewed. Fees for the running year are not refunded unless the law requires it. If a renewal payment fails, Stripe tries again over the following days and we tell you by e-mail; if every attempt fails, the property is paused.

If a year is not renewed, the tablets show “VilaTab paused” and nothing is deleted for 12 months; after that we delete the property’s data (see the Privacy Policy). We may end the contract for a serious breach of these terms after warning you, or with 60 days’ notice at the end of a paid year.

5. Paid units and plan changes

Your plan covers the number of units you paid for (“paid units”); each unit can have one tablet link. You can add a unit in the admin: it is charged at once, pro rata for the rest of the paid year, together with the tablet fee if you order a tablet. A unit you remove is no longer charged from the next renewal; delete the unit in the admin first.

An upgrade to Premium applies at once and the price difference for the rest of the paid year is charged pro rata. A downgrade to Basic applies at the next renewal; until then you keep Premium. For prices agreed individually, plan changes are made on request.

6. Tablets

If you order a tablet, you pay a one-time fee of €179 (8.7″) / €279 (11″) per unit. The tablet, its stand and cable become your property when paid, and you may keep them after the subscription ends.

Legal warranty: for 2 years from delivery we are responsible for defects that existed at delivery; we repair or replace the tablet or, if that is not possible, refund it. The warranty does not cover theft, loss, accidental damage, liquids, misuse or normal wear. A replacement tablet costs the current tablet fee.

If you are a consumer you may withdraw from the purchase of a tablet within 14 days of receiving it without giving reasons, by telling us by e-mail; you then return it unused in its packaging and we refund the fee within 14 days of receiving it back. You pay the return shipping. You may also withdraw from the subscription within 14 days of the contract; if you asked us to start the service earlier, you pay for the days used.

7. Your own tablet

Instead of our tablet you can use your own Android tablet or iPad at no extra fee. You are then responsible for the device, its internet connection, power, the browser or kiosk app (for example the Fully Kiosk PLUS licence) and for keeping it on the VilaTab page. We give guidance but no support for third-party devices or apps.

8. Availability of the service

We aim for VilaTab to be available at all times but cannot guarantee uninterrupted operation: maintenance, internet outages and faults of third-party services can interrupt it. When the connection drops, the tablet keeps showing the last information it had.

Some features depend on third parties (Google Maps and Places, the MET Norway weather service, DeepL translation, the calendar exports of Airbnb, Booking.com and others). If they change or stop their service, the feature may change or stop. We may improve and change VilaTab; if we remove a main feature of your plan, we tell you in advance and you may cancel with a pro-rata refund.

9. Google Maps and other third-party services

The map, place details, place suggestions and directions use Google Maps Platform. By using these features you also agree to the Google Maps/Google Earth Additional Terms of Service (maps.google.com/help/terms_maps) and acknowledge the Google Privacy Policy (policies.google.com/privacy). You may not copy, store or reuse Google content outside VilaTab; this is why you name places in your own words.

Machine translations (DeepL) are marked as such on the tablet; you can correct them. You are responsible for following the rules of the booking platforms you use, including whether you may make offers to guests who booked through them (see the offer settings).

10. Your content and your guests

You are responsible for everything you enter or upload: texts, photos, logos, prices, offers and contact details. You must have the right to use them, and they must be accurate and lawful. You give us the right to store and show them to your guests to provide VilaTab.

For your guests’ data you are the controller and we are your processor; the Data Processing Agreement is part of these terms.

Offers of extra nights and next-year discounts are your offers to your guests. A contract for extra nights is made between you and your guest; payment currently takes place directly between you. We are not a party to it.

11. Your legal duties as a host

VilaTab does not register guests or collect taxes. You remain responsible for registering your guests with the authorities (for example eVisitor in Croatia), for collecting and paying tourist tax, for your licences, for the taxes on your income, including extra nights sold through VilaTab, and for the rules that protect your guests as consumers.

12. Card payments from your guests

If you connect your own Stripe account in the admin (“Card payments”), your guests can pay for extra nights by card on a VilaTab pay page. The payment is made on your Stripe account: the contract for the extra nights is between you and your guest, the money goes directly to you, and Stripe’s fees are charged to you under your own agreement with Stripe (the Stripe Services Agreement). VilaTab takes no commission unless we agree otherwise in advance.

VilaTab only provides the pay page and enters the paid nights in your calendar. You are responsible for the price you set, for refunds to your guests (you can refund in the admin or in Stripe), for issuing the fiscalized receipt where the law requires it (for example fiscalization in Croatia) and for the taxes on this income.

If the nights are booked elsewhere while the guest is paying, the payment is refunded in full automatically. Payouts, chargebacks and payment disputes are handled between you, your guest and Stripe.

13. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and wherever the law does not allow a limitation.

Otherwise our liability is limited to the typical damage foreseeable when the contract was made and, in total per year, to the fees you paid us in the 12 months before the damage. We are not liable for lost bookings or income, for outages of third-party services or the internet, or for damage caused by incorrect data you entered.

14. Data protection

How we handle personal data is described in the Privacy Policy and, for your guests’ data, in the Data Processing Agreement.

15. Changes to these terms

We may change these terms for good reason, for example new features, prices or legal requirements. We tell you by e-mail at least 30 days before; the admin asks you to accept the new version. If you do not agree, you may cancel before the change takes effect.

16. Law and disputes

Hungarian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory protections of the country where you live still apply, and you may also bring proceedings there. For businesses, the courts competent for our registered seat have jurisdiction.

Contact for questions and complaints: info@vilatab.com.